Privacy Policy

Introduction to our Privacy Policy

Welcome to Poptop’s Privacy Policy. This website is operated by Poptop UK Ltd.

This privacy policy lets you know how we use the data that all users of the site give us and how we protect it. We are committed to protecting your data, so if we ask you to provide any information while using this site, you can be assured that it is in accordance with the privacy policy and GDPR regulations.

The information you choose to provide may be used in any of the following ways. It is your responsibility to ensure that the information is correct to the best of your knowledge and that your password remains confidential. It is your right to refuse to provide any of this information at any time, but it may limit you from engaging with certain elements of the site.

Last updated: 19/02/2021

1. Children’s Data: This site is not intended for the use of children, anyone under the age of 18 who does not have parental or guardian consent may not use the site. Therefore we do not knowingly collect data from any child.

2. Protection: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

3. The information that we may collect about you

3.1 Identity Data: Your name.

3.2 Contact Data: Your email address, billing address, email address and telephone or mobile number. We use this to ensure that you are reachable in case of bookings, deposit payments and any issues that we come across with regards to your Poptop experience.

3.3 Payment Information Details that you provide in order to make a booking and deposit payment on the site.

3.4 Profile Data Your Username, email address, phone number, event postcode details and password and any information that you provide us with including but not limited to: event preferences, photographs, reviews, audio and video files, basic information. An email address and password will be needed to create and access your account and various areas of the site. Any communication with other users on the website will be shared with us for the purposes of protecting our users and ensuring a safe environment for everyone.

3.5 Marketing and Communications Data Information on your preferences, your events and your extra information so that we may tailor our website, advertisement and marketing to suit the users of our site.

3.6 Automated Data Collection This information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

4. How your data is collected

4.1 Direct Contact: You may give us data about yourself through filling in any forms on the site, corresponding with us via email or phone calls, sending us any information via post. This includes but is not limited to the personal data that you provide when you create a request, book through the website, read our blog posts, give us feedback or contact us in any way, engage in any competitions or promotional events.

4.2 Automatic Collection with direct use of the site: We may collect information about Users whenever they interact with our Site. information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Our Site may use "cookies" to enhance the user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

5. Why we collect your data and how it is used

5.1 Improve the customer experience: We need to get certain details from you in order to provide the right services for you on the website and ensure that you have the best experience with us. We are also then able to provide support where it is needed and outline any issues with Poptop.

5.2 Personalise your experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

5.3 To process payments and allow bookings: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service

5.4 To send marketing emails, promotions or competitions: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How we protect your information

6. Your rights with regards to your data

6.1 Your personal data will be collected and kept on the site for a maximum of 10 years as long as your account is active with us. Along with GDPR compliance you have the right to remove your account and with it the data that we hold at any time. Data is kept to analyse event trends and patterns.

6.2 If there are any changes that occur on our site, you have the right to be informed about this, so you will be notified if and when our Privacy policy and Cookies Policy are updated.

You have the right to ask for a copy of the information that we have collected about you, and if you so wish you have the right for your account to be removed from our database, along with all of the data that we have collected about you.

6.4 If any of the information that we have on your account is incorrect, you have the right to rectify this. Please notify one of the support team members if you are having any issues making these changes yourself.

6.5 We may use certain systems on the website to track user patterns in order to engage with the user experience and ensure that our website is giving our users the best experience possible. These systems will not collect any personal data, and the data that is collected is encrypted to protect it.

7. Third Parties

7.1 We do not sell, trade, or rent Users personal identification information to others. We may use third party services to help us operate our business. We may share generic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. This may be used for (but not limited to) sending surveys, collecting generic data and informing clients of our blogs or newsletters. We may therefore share your data for those limited purposes provided that you have given us your permission.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

  • Strictly Necessary Cookies

    These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

    • Performance Cookies

      These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

      All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

      • Functionality Cookies

        These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

        If you do not allow these cookies then some or all of these services may not function properly.

        • Targeting Cookies

          These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

          They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

          • Other Cookies

            The following cookies are also set by our site, however their purpose has not yet been identified. We are conducting research into these cookies and will update this page as soon as possible.

            Contacting us

            If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
            Poptop UK
            www.poptop.uk.com
            Baltimore House, Abbotts Hill, Gateshead, NE8 3DF
            support@poptop.uk.com

            This document was last updated on February 19, 2021